Computer Information Systems

Professor

• Ph.D. University of Pittsburgh
• MBA, University of Pittsburgh
• B.Sc., University of Pittsburgh at Greensburg

Dr. Carol Pollard is a Professor Emeritus of Computer Information Systems in the Walker College of Business. Previously, Dr. Pollard held academic positions at University of Colorado, Boulder, USA, University of Calgary, Canada, Duquesne University, USA, and most recently at University of Tasmania, Australia. During her time in Australia she served as Head of School and Postgraduate Coordinator of the PhD and Masters programs. Dr. Pollard earned her BSc in Information Science/Computer Science and Management, Summa Cum Laude from the University of Pittsburgh at Greensburg, and holds an MBA and PhD in Management Information Systems and Cognitive Psychology from the University of Pittsburgh, USA. Since retiring from teaching in 2018, Dr. Pollard has been the lead author of "IT for Management", a highly-acclaimed textbook published and distributed worldwide by John Wiley & Sons, Inc. It includes comprehensive coverage of developments in the real world of IT management and provides a realistic and up-to-date view of using and managing IT in the current business environment. Now, in its thirteenth edition, IT for Management has been described as "the perfect textbook for undergraduate and graduate courses on computer information systems or management information systems, general business and IT curriculum, and corporate training or executive programs in all industry sectors."

Dr. Carol Pollard has considerable experience developing, implementing and teaching a number of innovative undergraduate, graduate and executive programs in four countries and has a special interest in the IT Service management, business process management and project management. Dr. Pollard’s current research interests include IT service management, servitization of IT curricula, business process management, integration of IT development and operations and business-IT strategic alignment, including IT governance. Research outlets that have published Dr. Pollard’s research include MIS Quarterly, Journal of Management Information Systems, Information and Management, Journal of Organizational Computing and International Small Business Journal. Her research has also been presented at numerous national and international conferences. In addition, Dr. Pollard has supervised numerous PhD, Masters and Honours theses and has served as research director on a number of funded research projects.

Dr. Pollard served as the Executive Secretary of ICIS from 1995 to 1999 and is Past Chair, ACIS Executive Committee. She is currently Vice President, International of the Global Information Technology Management Association, Advisory Board member of the CIO Forum, and VP of Education for SIG-SVC (Special Interest Group in Service Science). She also currently serves as Associate Editor for the Journal of Global IT Management and the International Journal of Decision Sciences.

Recent Publications

Turban, E., Pollard, C. and Wood, G. (2025).  IT for Management: Bridging the Digital Divide to Enhance Local and Global Performance, Growth and Sustainability, 13e Hoboken, NJ:  John Wiley and Sons, Inc.

 Turban, E., Pollard, C. and Wood, G. (2021). IT for Management: Driving Digital Transformation to Increase local and Global Performance, Growth and Sustainability, 12e. Hoboken, NJ:  John Wiley and Sons, Inc.  

 Turban, E., Pollard, C. and Wood, G. (2018).  IT for Management: On-Demand Strategies for Performance, Growth and Sustainability.11e. Hoboken, NJ: John Wiley and Sons, Inc.

 Sturm, R., Pollard, C. and Craig. J.  (2017)  Application Performance Management (APM) in the Digital Enterprise: Managing Applications for Cloud, Mobile, IoT and eBusiness Amsterdam, The Netherlands, Elsevier Publishing Company.

 Pollard, C. (2016).  Up Close and Personal:  Implementing an Individual-Level Energy Saving Adaptation.  International Journal of Sustainability in Higher Education 1(1), pp 68-85.

 Pollard, C. (2016).  IT Energy Conservation at work: People Don’t Always Act the Way They Feel. IT Professional, January/February 2016, pp 50-56.  Published by IEEE Computer Society.