Charlie Chen, PhD, PMP


  • Ph.D., Claremont Graduate University
  • M.B.A, American Graduate School of International Management
  • M.S., Fairleigh Dickinson University

Charlie C. Chen received his Ph.D. degree in Management Information Systems from Claremont Graduate University. Dr. Chen is a professor in the Department of Computer Information Systems and Supply Chain Management at Appalachian State University. His current research interests are business analytics, project management and supply chain management. He is a Project Management Professional (PMP) certified by the Project Management Institute since 2006. He has authored 4 books, more than 100 referred articles and proceedings, presented at many professional conferences and venues. Dr. Chen has published in journals such as International Journal of Project Management, IEEE Transactions on Engineering Management, Behaviour and Information Technology, Communications of Association for Information Systems, and Journal of Global Information Technology Management. Dr. Chen dedicates himself to be a transnational scholar and is a trip leader for study abroad programs in China, Japan, Spain, Taiwan and Thailand. He was a visiting faculty at Zhejiang University in China, Thammasat University in Thailand, and Gakushuin Women's College in Japan.

Recent Publications

Chen, C.C., and Yao, W. (2016). Publish and Prosper in the Field of Social Sciences: A Guide to Using Effective Writing Strategies (in simplified Chinese). 学术牛人之教战手册:在国际社科TOP期刊上发表论文的诀窍, Hangzhou, China: Zhejiang University Press.

Kaewkitipoing, K., Chen, C.C., and Ractham, P. (2016). Using social media to enrich information systems field trip experiences: Students’ satisfaction and continuance intentions. Computers in Human Behavior, 54, 256-263 (SCI Journal; Impact Factor: 3.624).

Chen, C.C., and Nakayama, M. (2016). Organizational change through agile adoption of standard cloud-based applications. International Journal of Information Systems and Change Management, forthcoming.

Tien, W., Ralph, K. Y., and Chen, C. C. (2016). What drives electronic word-of-mouth on social networking sites? Perspectives of social capital and self-determination. Telematics and Informatics, 33(4), 1034-1047.

Chen, J.V., Htalk, S., Hlele, T.M., and Chen, C.C. (2016). Investigating international tourists’ intention to revisit Myanmar based on need gratification, flow experience and perceived risk, Journal of Quality Assurance in Hospitality & Tourism, 1-20.

Tien, W., Duong, T.D., and Chen, C. C. (2016). Intention to disclose personal information via mobile applications: A privacy calculus perspective. International Journal of Information Management (IJIM), 36, 531-542. (SCI Journal; Impact Factor: 2.432).

Chen, C.C., Nakayama, M., and Ractham, P. (2016). The Impact of Social Influence, Information Quality and Online Forum Features on the Credibility of Doctors and Hospitals for Medical Tourism Services. International Journal of Healthcare Information Systems and Informatics (IJHISI), 10(4), forthcoming.

Kaewkitipoing, K., Chen, C.C., and Ractham, P. (2015). A community-based approach to sharing knowledge before, during, and after crisis events: A case study from Thailand. Computers in Human Behavior, 54, 653-666 (SCI Journal; Impact Factor: 3.624).

Hung, S., Chen, C.C., Yeh, R., and Huang, L. (2015). Enhancing the Use of e-Learning Systems in the Public Sector: A Behavioural Intention Perspective. Electronic Government, an International Journal, 12(1), 1-26.

Hung, S., Chen, C.C., and Wang, K. (2014). Critical Success Factors for the Implementation of the Integrated Healthcare Information Systems Projects: An Organization Fit Perspective. Communications of the Association for Information Systems, 34(39), 775-796.

Hung, S., Chen, C.C., and Huang, N. (2014) An integrative approach to understanding customer satisfaction with e-service of online stores. Journal of Electronic Commerce, 15(1), 40-57.

Ractham, P., and Chen, C.C. (2013, Winter). Promoting the use of online social technology as a case-based learning tool. Journal of Information Systems Education, 24(4), 291-298. 

Chen, C.C. (2013). Cloud Computing in Case-based Pedagogy: An Information Systems Success Perspective. International Journal of Dependable and Trustworthy Information Systems, 2(3), 1-16. 

Hung, S., Chen, C.C., Hung, H. and Ho, W. (2013). Critical Factors Predicting the Acceptance of Digital Museums: User and System Perspectives. Journal of Electronic Commerce Research, 14(3), 2013.

Chen, C.C., and Vannoy, S. (2013). Voice over Internet Protocol (VoIP) Technology as a Global Learning Tool: Information Systems Success and Control Belief Perspectives. Contemporary Educational Technology Journal, 4(2), pp 87-107.

Hung, S., Yu, W., Chen, C.C., and Hsu, J. (2013). Enhancing Organizational Fit Factors to Achieve ERP Project Success. Pacific Asia Journal of the Association for Information Systems, 5(1), 44-64.

Shin-Yuan, H., and Chen, C.C. (2012). Critical Factors Predicting the Acceptance of Digital Museums: A Case of Digital Weather Museum. Journal of Electronic Commerce Research.

Ractham, P., Chen, C.C., and Srisawas, S. (2012). Affective and Social Factors Influencing the Continuance Intention of Using Social Technology for the Case-based Learning. International Journal of Management, Knowledge and Learning, 1(2), 41-57.

Vannoy, S.A., Chen, C.C., and Medlin, D. (2012). Differences in Kind: Investigating Resource Consumption in Web-based Social Networks. Social Network Analysis and Mining/Springer
DOI 10.1007/s13278-012-0088-2.

Vannoy, S.A., and Chen, C.C. (2012). Intercultural Communication Competence via IP Services Applications: A Modified Task-technology Fit Perspective. Journal of Global Information Technology Management, 15(3), 55-80.

Chen, C.C., Mitchell, A., and Hunsinger, S. (2011). Understanding Continuance of Using VoIP Applications to Improve Intercultural Communication: Information and System Quality Perspectives. International Journal of Social and Organizational Dynamics in IT (IJSODIT), 2(1), 1-16.  

Chen, C.C., Wu, J., Ma, M., and Knight, M (2011). Enhancing Virtual Learning Team Performance: a Leadership Perspective.Human Systems Management30(4), 215-228.

Burman, B., Chen, C.C., and Black, W. (2011). Business Relationship Dissolution: The Phases and the Countervailing Economic and Social Forces. International Journal of Management Theory and Practices (IJMTP).

Vannoy, S., Medlin, D., and Chen, C.C. (2011). Enhancing the Trust of Members in Online Social Networks: An Integrative Technical and Marketing Perspective. International Journal of Virtual Communities and Social Networking3(4), 15-31.  

Chen, C.C., L. Julie., and Chen, H. (2011). Distinct Impact of User Influence and User Responsibility on IT Project Management Performance. Information and Software Technology53(2), 149-158.

Chen, H., Chen, J., Jiang, J.J., Shim, J.T., and Chen, C.C. (2010). The Mediating Effect of Requirements Uncertainty on the Impact of Conflicts on Software Project Performance. International Journal of Project Management, 29(5), 547-556.

Chen, C.C., Shaw, R.S., and Knight, M.B. (2010). The Efficacy of Knowledge Map in Object-Oriented Software Training: ADO.NET Components. Management Research and Practice, 2(2), pp. 132-153.

Law, C., Chen, C.C., and Wu, J. (2010). Managing the Full ERP Life-Cycle: Considerations of Maintenance and Support Requirements as Integral Elements of the Formula for Successful ERP Project Management. Computers in Industry, 61(3), 297-306.

Hung, S., Chen, C.C., and Lee, W. (2009). Moving Hospitals toward E-learning Adoption; an Empirical Investigation. Journal of Organizational Change Management, 22(3), 239-256 (SSCI journal – ISSN 0953-4814).

R.S. Shaw, Chen, C.C., and Harris, A.L., and Huang, H. (2009). The Impact of Information Richness on Information Security Awareness Training Effectiveness. Computers and Education, 52(1), 92-100. (SSCI journal – ISSN 0360-1315).

Chen, C.C., Law, C.C., and Yang, S.C. (2009). Managing ERP Implementation Failure in a Multinational Corporation: A Project Management Perspective. IEEE Transactions on Engineering Management, 56(1), 157-170.

Medlin, D., and Chen, C.C. (2009). Global Perspective of Information Systems Security and Privacy. In I.M. Portela & M.M. Cruz-Cunha (Eds.). Information Communication Technology Law, Protection, and Access Rights: Global Approaches and Issues, IGI Global, 136-150. 

Chen, C., Shang, R., Harris, A., & Chen, Z. (2009). A Structural Method for Evaluating the Management of a Knowledge Management System Implementation In M. E. Jennex (Ed.), Knowledge Management, Organizational Memory and Transfer Behavior: Global Approaches and Advancements (pp. 140-162). Hershey, PA: IGI Global.

Chen, C., Harris, A., & Wu, J. (2009). Leadership's Impact on Virtual Learning Team Performance In P. Yoong (Ed.), Leadership in the Digital Enterprise: Strategies for Planning and Training Hershey, PA: IGI Publishing.

Hung, S., Chen, C.C., and Lee, W. (2009). Moving Hospitals toward E-learning Adoption; an Empirical Investigation. Journal of Organizational Change Management, 22(3), 239-256 (SSCI journal – ISSN 0953-4814).

R.S. Shaw, Chen, C.C., and Harris, A.L., and Huang, H. (2009). The Impact of Information Richness on Information Security Awareness Training Effectiveness. Computers and Education, 52(1), 92-100. (SSCI journal – ISSN 0360-1315).

Chen, C.C., Law, C.C., and Yang, S.C. (2009). Managing ERP Implementation Failure in a Multinational
Corporation: A Project Management Perspective.IEEE Transactions on Engineering Management, 56(1), 157- 170.

Chen, C.C., Medlin, D., Shaw, R.S. (2008). A Cross-Cultural Investigation of Situational Information Security Awareness Programs. Information Management and Computer Security, 16(4), 360-376.

Chen, C.C., Wu, J., and Yang, S. (2008). Importance of Diversified Leadership Roles in Improving Team Effectiveness in a Virtual Collaboration Learning Environment. Educational Technology and Society, 11(1), pp. 304-321. (SSCI journal – ISSN 1436-4522)

Chen, C.C. and Crandall, R.E. (2008). Removing RFID Adoption Obstacles: A Socio-Technical Perspective, International Journal of Electronic Marketing and Retailing, 2(1), 1-19.

Chen, J.V., Lin, B., and Chen, C.C. (2008). Empirical Evaluation of Key Factors Contributing to Internet Abuse in the Workplace. Industrial Management and Data Systems, 108(1), 87-106.

Chen, C.C., Jiinpo, Wu, and Yang, S. (2008). Accelerating the Use of Weblogs as an Alternative Method to Deliver Case-Based Learning. International Journal on E-Learning, 7(2), 331-349.

Chen, C.C., Wu, J., and Yang, S. (2008). Key Drivers for the Continuing Use of RFID Technology in Emergency Room. Management Research News, 31(3 & 4), 273-288.

Chen, C.C., Shang, R., and Harris, A. (2008). A Structurational Analysis of Users and Management in a Knowledge Management System Project Implementation. International Journal of Knowledge Management, 3(4), 18-36.

Chen, H., Chen, C.C., Lo, L., and Yang, S.C. (May 2008). Online Privacy Control via Anonymity and Pseudonym: Cross-Cultural Implications. Behaviour and Information Technology, 27(3), pp. 229-242.

Title: Professor
Department: Department of CIS & Supply Chain Management

Email address: Email me

Phone: (828) 262-6504

Fax: (828) 262-6190

Office address
2105 Peacock Hall